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APC KVM Switch Installer/User Guide
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Symptom Action
OSD menu does not “pop-up” Verify that you are pressing the Control key twice
within one second. If the problem persists, contact
APC Technical Support.
Unable to change channels Verify that the channel is powered. Check the
using OSD address confi gured in OSD. If the computer is
powered and the address is correct, call APC
Technical Support.
Administrator password is Call Technical Support.
forgotten
User password is forgotten Contact your system administrator.
General Keyboard/Video If the building has 3-phase AC power, ensure
Problems that the computer, the APC KVM Switch and the
monitor are on the same phase. Best results are
obtained when they are on the same circuit.
Use only APC supplied cable. APC warranties
do not apply to damage resulting from user sup-
plied cable.
Do not use a 2-wire extension cord in any APC
product confi guration.
Test AC outlets at computer, APC KVM Switch and
monitor for proper polarity and grounding.
Use only with grounded outlets at the computer,
APC KVM Switch and monitor. When using a
backup power supply (UPS), power the computer,
APC KVM Switch and the monitor off the supply.
Poor Video Quality Verify that the length of Category 5 cable
at Remote User between the APC KVM Switch and Remote User
is 500 ft or less. Make sure the video connectors
at both ends are fi rmly seated. Make sure that the
Category 5 connectors are properly inserted. Make
sure that the modular plugs on the Category 5
cable were properly crimped onto the cable.