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Installation and Operation Back-UPS BX1300G/BN1350G/BX1500G8
Troubleshooting
Problem Possible Cause Corrective Action
Back-UPS will not turn on.
The Back-UPS is not connected to AC
power.
Be sure that the Back-UPS is securely
connected to an AC outlet.
The circuit breaker has been tripped. Disconnect non-essential equipment from the
Back-UPS. Reset the circuit breaker. Re-
connect equipment one item at a time. If the
circuit breaker is tripped again, disconnect the
device that caused the event.
The internal battery is not connected. Connect the battery.
The AC input voltage is out of range. Adjust the transfer voltage and sensitivity
range.
The Back-UPS is operating
on battery power, while
connected to AC power.
• The Back-UPS power cord is not securely
connected to the wall outlet.
• The wall outlet is no longer receiving AC
power.
• The circuit breaker has been tripped.
Verify that the plug is fully inserted into the
wall outlet. Verify that the wall outlet is
receiving AC power by checking it with
another device.
The Back-UPS is performing an automatic
self test.
No action is necessary.
• The AC input voltage is out of range.
• The frequency is out of range.
• The waveform is distorted.
Adjust the transfer voltage and sensitivity
range.
The Back-UPS does not
provide the expected amount
of backup time.
The Back-UPS may be experiencing an
overload condition.
Disconnect non-essential equipment from the
Battery Backup outlets.
The battery was recently discharged due to
a power outage and has not fully recharged.
Charge the battery for eight hours.
The battery has reached the end of its
service life.
Replace the battery.
The B
ATTERY and ONLINE
LEDs are flashing
alternately.
The battery has reached the end of its
service life.
Replace the battery.
The
BATTERY LED is
illuminated and the
Back-UPS emits a constant
tone.
The equipment connected to the
Back-UPS is drawing more power than the
Back-UPS can provide.
Disconnect non-essential equipment from the
Battery Backup outlets.
The Building Wiring Fault
LED illuminates.
The building wiring presents a shock
hazard that must be corrected by a qualified
electrical.
Do not operate the Back-UPS. Call a qualified
electrician to correct the building wiring fault.