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Revision B MX28B-1200 PRODUCT MANUAL
MX28B-1200/2400 5
3. WARRANTY PROVISIONS
3.1 General Provisions
APC warrants the power equipment and components it manufactures or sells against defective
materials and workmanship for a period of TWO (2) YEARS from the date of shipment.
3.1.1 Warranty Returns
If initial physical inspection results in identification of a material or workmanship flaw(s) that
could impair product performance as defined by APC’s electrical and physical specification in
effect at the time of shipment, and if this flaw(s) is not due to transportation damage or
installation abuse, contact APC or call the 24-hour emergency number, (800) 800-4APC, to
request assistance.
You will be provided either a) an RMA number with instructions for return of the equipment or
component(s) to the APC factory service center, FOB destination, freight pre-paid, for
examination, or b) for non-returnable systems and equipment, notice to wait until an APC
authorized service representative arrives at the site to inspect the equipment. Repaired or
advance replacement modules or circuit components will normally be available within 24 to 48
hours of receipt of equipment or RMA.
3.1.2 Warranty Repair or Replacement
If, during the warranty period, the supplied equipment is found to be physically or electrically
faulty due to defective materials or workmanship on the part of APC, the defective product(s) or
component(s) will be repaired or replaced at the sole option of APC without charge to the user
for replacement materials or repair labor. (The procedure outlined above for contacting APC
must be followed.) Costs incurred for replacement installation including, but not limited to,
installation equipment, travel expenses of an APC representative(s), and costs of installation
material transportation expenses are not the responsibility of APC Any replacement product(s)
or component(s) shall only complete the remaining unused portion of the original warranty of
the replaced product(s) or component(s).
3.2 Exclusions and Limitations
1. This warranty applies only to the original US domestic purchaser (user) and is not
transferable internationally, except with expressed written consent from APC facility in
Dallas, Texas.
2. APC reserves the right to void the warranty if identification marks or serial numbers have
been removed or tampered with, or the defect is determined to have been caused by misuse,
neglect, improper installation, environmental conditions, non-authorized repair, alteration, or
accident.
3. This warranty does not cover physical damage due to the acts of nature or man that stress the
equipment or component(s) beyond design limits and exert undesirable influence aside from
normal wear and tear.
4. APC assumes no responsibility for any work accomplished or expenses incurred except with
expressed written consent from APC