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Revision B MX28B-1200 PRODUCT MANUAL
MX28B-1200/2400 3
2. CUSTOMER SERVICE AND SUPPORT
APC manufactures a line power plants and provides customers with complete product and
systems support and service. APC has an international network of factory trained service
technicians. The service organization is on call 24 hours a day, 365 days a year.
If there is a problem with the power system, contact APC at
(800) 800-4APC
Units returned for repair can be turned around within 24 to 48 hours of receipt at the
factory location. Shipment should be sent pre-paid. The unit will be returned pre-paid
provided it was received that way.
An RMA must be obtained for all equipment returned to APC. It is important that correct
procedures be followed in filing an RMA, including providing an accurate written description of
the problem. An accurate written problem description will help ensure that the unit will be
properly repaired.
If a unit is returned and a “No Fault Found” results, APC reserves the right to bill the customer
for labor and assess a service charge to cover extra costs incurred.