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Site Preparation & Installation Guide Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI26
Service
If the unit requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the
APC Web site, www.apc.com.
– Note the model number of the unit, the serial number located on the front of the unit, and the date
purchased. If you call APC Customer Support, a technician will ask you to describe the problem and
attempt to solve it over the phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
– If the unit is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for
country specific instructions.
3. Pack the unit in its original packaging. If this is not available:
– Pack the unit carefully to avoid damage in transit. Never use Styrofoam beads for packaging.
– Damage sustained in transit is not covered under warranty.
4. Mark the RMA# on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address given to you by Customer Support.
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support
requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
Local, country-specific centers:
go to www.apc.com/support/contact for information.
Contact the APC representative or other distributor from whom you purchased your APC product for information on how
to obtain local customer support.
Regulatory Information
Radio Frequency Warnings
FCC Class B Compliance Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and, can radiate radio frequency energy and if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.