Filter
Top Products
Apex OutLook 140DX/180DX Switch User Guide
60
Troubleshooting
SYMPTOM PROBABLE CAUSE RECOMMENDED SOLUTION
Mouse error
on start-up
Mouse cable
problem
Check for loose mouse cable
connection.
Check for PS/2 keyboard and mouse
cable cross-connections.
1
Replace mouse cable.
Updated system
software
Check the internet for the latest
firmware version of the mouse.
Mouse connected
to serial port on
server
Install Serial-to-PS/2 mouse adapter
(Apex part number ELC-11KM).
Mouse
displays
erratic
behavior
No communication
between mouse
and switch
Reset mouse in OSCAR:
2
Main>Commands, then type ALT+R.
Reset mouse by pressing Reset
button on back panel of the switch.
2
Check the internet for the latest
firmware version of the mouse.
Mouse
pointer frozen
on display
Mouse not
initialized
Reset mouse in OSCAR:
2
Main>Commands, then type ALT+R.
Reset mouse by pressing Reset
button on back panel of the switch.
2
Check the internet for the latest
firmware version of the mouse.
Mouse
1 Some servers require restarting when the keyboard cable is disconnected from the server. For this reason,
perform these tests when the server can be restarted.
2 Must have performed Snapshot in order for the reset function to work properly.