Filter
Top Products
(iii)ÂDo-it-yourselfÂ(DIY)ÂpartsÂservice.ÂDIYÂpartsÂserviceÂallowsÂ
youÂtoÂserviceÂyourÂownÂAppleÂProduct.ÂIfÂDIYÂpartsÂserviceÂ
isÂavailableÂinÂtheÂcircumstances,ÂtheÂfollowingÂprocessÂ
willÂapply.Â
(a)ÂServiceÂwhereÂAppleÂrequiresÂreturnÂofÂtheÂreplacedÂ
productÂorÂpart.ÂAppleÂmayÂrequireÂaÂcreditÂcardÂauthorizationÂ
asÂsecurityÂforÂtheÂretailÂpriceÂofÂtheÂreplacementÂproductÂ
orÂpartÂandÂapplicableÂshippingÂcosts.ÂIfÂyouÂareÂunableÂtoÂ
provideÂcreditÂcardÂauthorization,ÂDIYÂpartsÂserviceÂmayÂ
notÂbeÂavailableÂtoÂyouÂandÂAppleÂwillÂoerÂalternativeÂ
arrangementsÂforÂservice.ÂAppleÂwillÂshipÂaÂreplacementÂ
productÂorÂpartÂtoÂyouÂwithÂinstallationÂinstructions,ÂifÂ
applicable,ÂandÂanyÂrequirementsÂforÂtheÂreturnÂofÂtheÂ
replacedÂproductÂorÂpart.ÂIfÂyouÂfollowÂtheÂinstructions,ÂAppleÂ
willÂcancelÂtheÂcreditÂcardÂauthorization,ÂsoÂyouÂwillÂnotÂbeÂ
chargedÂforÂtheÂproductÂorÂpartÂandÂshippingÂtoÂandÂfromÂ
yourÂlocation.ÂIfÂyouÂfailÂtoÂreturnÂtheÂreplacedÂproductÂorÂ
partÂasÂinstructedÂorÂreturnÂaÂreplacedÂproductÂorÂpartÂthatÂ
isÂineligibleÂforÂservice,ÂAppleÂwillÂchargeÂyourÂcreditÂcardÂforÂ
theÂauthorizedÂamount.
(b)ÂServiceÂwhereÂAppleÂdoesÂnotÂrequireÂreturnÂofÂtheÂ
replacedÂproductÂorÂpart.ÂAppleÂwillÂshipÂyouÂfreeÂofÂchargeÂ
aÂreplacementÂproductÂorÂpartÂaccompaniedÂbyÂinstructionsÂ
onÂinstallation,ÂifÂapplicable,ÂandÂanyÂrequirementsÂforÂtheÂ
disposalÂofÂtheÂreplacedÂproductÂorÂpart.Â
(c)ÂAppleÂisÂnotÂresponsibleÂforÂanyÂlaborÂcostsÂyouÂincurÂ
relatingÂtoÂDIYÂpartsÂservice.ÂShouldÂyouÂrequireÂfurtherÂ
assistance,ÂcontactÂAppleÂatÂtheÂtelephoneÂnumberÂlistedÂ
below.
AppleÂreservesÂtheÂrightÂtoÂchangeÂtheÂmethodÂbyÂwhichÂ
AppleÂmayÂprovideÂwarrantyÂserviceÂtoÂyou,ÂandÂyourÂAppleÂ
Product’sÂeligibilityÂtoÂreceiveÂaÂparticularÂmethodÂofÂservice.Â
ServiceÂwillÂbeÂlimitedÂtoÂtheÂoptionsÂavailableÂinÂtheÂcountryÂ
whereÂserviceÂisÂrequested.ÂServiceÂoptions,ÂpartsÂavailabilityÂ
andÂresponseÂtimesÂmayÂvaryÂaccordingÂtoÂcountry.ÂYouÂ
mayÂbeÂresponsibleÂforÂshippingÂandÂhandlingÂchargesÂifÂ
theÂAppleÂProductÂcannotÂbeÂservicedÂinÂtheÂcountryÂitÂisÂ
in.ÂIfÂyouÂseekÂserviceÂinÂaÂcountryÂthatÂisÂnotÂtheÂcountryÂ
ofÂpurchase,ÂyouÂwillÂcomplyÂwithÂallÂapplicableÂimportÂandÂ
exportÂlawsÂandÂregulationsÂandÂbeÂresponsibleÂforÂallÂcustomÂ
duties,ÂV.A.T.ÂandÂotherÂassociatedÂtaxesÂandÂcharges.ÂForÂ
internationalÂservice,ÂAppleÂmayÂrepairÂorÂreplaceÂproductsÂ
andÂpartsÂwithÂcomparableÂproductsÂandÂpartsÂthatÂcomplyÂ
withÂlocalÂstandards.
WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS
BREACHED?ÂÂIfÂduringÂtheÂWarrantyÂPeriodÂyouÂsubmitÂaÂ
validÂclaimÂtoÂAppleÂorÂanÂAASP,ÂAppleÂwill,ÂatÂitsÂoption,Â(i)Â
repairÂtheÂAppleÂProductÂusingÂnewÂorÂpreviouslyÂusedÂpartsÂ
thatÂareÂequivalentÂtoÂnewÂinÂperformanceÂandÂreliability,Â
(ii)ÂreplaceÂtheÂAppleÂProductÂwithÂaÂproductÂthatÂisÂatÂleastÂ
functionallyÂequivalentÂtoÂtheÂAppleÂProductÂandÂisÂformedÂ
fromÂnewÂand/orÂpreviouslyÂusedÂpartsÂthatÂareÂequivalentÂ
toÂnewÂinÂperformanceÂandÂreliability,ÂorÂ(iii)ÂexchangeÂtheÂ
AppleÂProductÂforÂaÂrefundÂofÂyourÂpurchaseÂprice.
AppleÂmayÂrequestÂthatÂyouÂreplaceÂcertainÂuser-installableÂ
partsÂorÂproducts.ÂAÂreplacementÂpartÂorÂproduct,ÂincludingÂ
aÂuser-installableÂpartÂthatÂhasÂbeenÂinstalledÂinÂaccordanceÂ
withÂinstructionsÂprovidedÂbyÂApple,ÂassumesÂtheÂremainingÂ
warrantyÂofÂtheÂAppleÂProductÂorÂninetyÂ(90)ÂdaysÂfromÂtheÂ
dateÂofÂreplacementÂorÂrepair,ÂwhicheverÂprovidesÂlongerÂ
coverageÂforÂyou.ÂWhenÂaÂproductÂorÂpartÂisÂreplacedÂorÂ
aÂrefundÂprovided,ÂanyÂreplacementÂitemÂbecomesÂyourÂ
propertyÂandÂtheÂreplacedÂorÂrefundedÂitemÂbecomesÂ
Apple’sÂproperty.
HOW TO OBTAIN WARRANTY SERVICE?ÂÂPleaseÂaccessÂandÂ
reviewÂtheÂonlineÂhelpÂresourcesÂdescribedÂbelowÂbeforeÂ
seekingÂwarrantyÂservice.ÂIfÂtheÂAppleÂProductÂisÂstillÂnotÂ
functioningÂproperlyÂafterÂmakingÂuseÂofÂtheseÂresources,Â
pleaseÂcontactÂanÂAppleÂrepresentativeÂor,ÂifÂapplicable,Â
anÂAppleÂownedÂretailÂstoreÂ(“AppleÂRetail”)ÂorÂAASP,ÂusingÂ
theÂinformationÂprovidedÂbelow.ÂAnÂAppleÂrepresentativeÂ
orÂAASPÂwillÂhelpÂdetermineÂwhetherÂyourÂAppleÂProductÂ
requiresÂserviceÂand,ÂifÂitÂdoes,ÂwillÂinformÂyouÂhowÂAppleÂ
willÂprovideÂit.ÂWhenÂcontactingÂAppleÂviaÂtelephone,ÂotherÂ
chargesÂmayÂapplyÂdependingÂonÂyourÂlocation.
OnlineÂinformationÂwithÂdetailsÂonÂobtainingÂwarrantyÂserviceÂ
isÂprovidedÂbelow.
WARRANTY SERVICE OPTIONSÂÂAppleÂwillÂprovideÂwarrantyÂ
serviceÂthroughÂoneÂorÂmoreÂofÂtheÂfollowingÂoptions:
(i)ÂCarry-inÂservice.ÂYouÂmayÂreturnÂyourÂAppleÂProductÂtoÂ
anÂAppleÂRetailÂorÂAASPÂlocationÂoeringÂcarry-inÂservice.Â
ServiceÂwillÂbeÂperformedÂatÂtheÂlocation,ÂorÂAppleÂRetailÂorÂ
anÂAASPÂmayÂsendÂyourÂAppleÂProductÂtoÂanÂAppleÂRepairÂ
ServiceÂ(“ARS”)ÂlocationÂtoÂbeÂserviced.ÂOnceÂyouÂareÂnotiedÂ
thatÂserviceÂisÂcomplete,ÂyouÂwillÂpromptlyÂretrieveÂtheÂ
AppleÂProductÂfromÂtheÂAppleÂRetailÂorÂAASPÂlocation,ÂorÂ
theÂAppleÂProductÂwillÂbeÂsentÂdirectlyÂtoÂyourÂlocationÂfromÂ
theÂARSÂlocation.
(ii)ÂMail-inÂservice.ÂIfÂAppleÂdeterminesÂthatÂyourÂAppleÂ
ProductÂisÂeligibleÂforÂmail-inÂservice,ÂAppleÂwillÂsendÂyouÂ
prepaidÂwaybillsÂandÂifÂapplicable,ÂpackagingÂmaterial,ÂsoÂ
thatÂyouÂmayÂshipÂyourÂAppleÂProductÂtoÂanÂARSÂorÂAASPÂ
locationÂinÂaccordanceÂwithÂApple’sÂinstructions.ÂOnceÂserviceÂ
isÂcomplete,ÂtheÂARSÂorÂAASPÂlocationÂwillÂreturnÂtheÂAppleÂ
ProductÂtoÂyou.ÂAppleÂwillÂpayÂforÂshippingÂtoÂandÂfromÂyourÂ
locationÂifÂallÂinstructionsÂareÂfollowed.