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AppleCare Service and Support
YourÂiMacÂcomesÂwithÂ90ÂdaysÂofÂtechnicalÂsupportÂandÂoneÂ
yearÂofÂhardwareÂrepairÂwarrantyÂcoverageÂatÂanÂAppleÂRetailÂ
StoreÂorÂanÂApple-authorizedÂrepairÂcenter,ÂsuchÂasÂanÂAppleÂ
AuthorizedÂServiceÂProvider.ÂYouÂcanÂextendÂyourÂcoverageÂbyÂ
purchasingÂtheÂAppleCareÂProtectionÂPlan.ÂForÂinformation,Â
visitÂwww.apple.com/support/productsÂorÂvisitÂtheÂwebsiteÂ
addressÂforÂyourÂcountryÂlistedÂlaterÂinÂthisÂsection.
IfÂyouÂneedÂassistance,ÂAppleCareÂtelephoneÂsupportÂ
representativesÂcanÂhelpÂyouÂwithÂinstallingÂandÂopeningÂ
applications,ÂandÂtroubleshooting.ÂCallÂtheÂsupportÂcenterÂ
numberÂnearestÂyouÂ(theÂrstÂ90ÂdaysÂareÂcomplimentary).Â
HaveÂtheÂpurchaseÂdateÂandÂyourÂiMacÂserialÂnumberÂreadyÂ
whenÂyouÂcall.
YourÂ90ÂdaysÂofÂcomplimentaryÂtelephoneÂsupportÂbeginsÂonÂ
theÂdateÂofÂpurchase.Â
UnitedÂStates:ÂÂ1-800-275-2273Â
www.apple.com/support
Australia:ÂÂ(61)Â1-300-321-456Â
www.apple.com/au/support
Canada:ÂÂ1-800-263-3394Â
(English)Âwww.apple.com/ca/supportÂ
(French)Âwww.apple.com/ca/fr/support
Ireland:ÂÂ(353)Â1850Â946Â191Â
www.apple.com/ie/support
NewÂZealand:ÂÂ00800-7666-7666Â
www.apple.com/nz/support
UnitedÂKingdom:ÂÂ(44)Â0844Â209Â0611Â
www.apple.com/uk/support
TelephoneÂnumbersÂareÂsubjectÂtoÂchange,ÂandÂlocalÂandÂ
nationalÂtelephoneÂratesÂmayÂapply.ÂAÂcompleteÂlistÂisÂ
availableÂonÂtheÂweb:Â
www.apple.com/support/contact/phone_contacts.html
Learning More, Service, and Support
DoÂnotÂattemptÂtoÂopenÂyourÂiMac,ÂexceptÂtoÂinstallÂmemory,Â
whichÂisÂuser-replaceableÂinÂ27-inchÂmodelsÂonly.ÂIfÂyouÂ
needÂservice,ÂcontactÂAppleÂorÂtakeÂyourÂiMacÂtoÂanÂAppleÂ
AuthorizedÂServiceÂProvider.ÂYouÂcanÂndÂmoreÂinformationÂ
aboutÂyourÂiMacÂthroughÂHelpÂCenter,ÂonlineÂresources,Â
SystemÂInformation,ÂandÂAppleÂHardwareÂTest.
Help Center
YouÂcanÂoftenÂndÂanswersÂtoÂyourÂquestions,ÂasÂwellÂasÂ
instructionsÂandÂtroubleshootingÂinformation,ÂinÂHelpÂCenterÂ
onÂyourÂMac.ÂClickÂtheÂFinderÂicon,ÂclickÂHelpÂinÂtheÂmenuÂbar,Â
andÂchooseÂHelpÂCenter.
Online Resources
ForÂonlineÂserviceÂandÂsupportÂinformation,ÂgoÂtoÂÂ
www.apple.com/supportÂandÂchooseÂyourÂcountryÂfromÂtheÂ
pop-upÂmenu.ÂYouÂcanÂsearchÂtheÂAppleCareÂKnowledgeÂ
Base,ÂcheckÂforÂsoftwareÂupdates,ÂorÂgetÂhelpÂfromÂApple’sÂ
discussionÂforums.Â
System Information
ToÂgetÂinformationÂaboutÂyourÂiMac,ÂuseÂSystemÂInformation.Â
ItÂshowsÂyouÂwhatÂhardwareÂandÂsoftwareÂisÂinstalled,ÂtheÂ
serialÂnumberÂandÂoperatingÂsystemÂversion,ÂhowÂmuchÂ
memoryÂisÂinstalled,ÂandÂmore.ÂToÂopenÂSystemÂInformation,Â
chooseÂAppleÂ()Â>ÂAboutÂThisÂMacÂfromÂtheÂmenuÂbarÂandÂ
thenÂclickÂMoreÂInfo.
Apple Hardware Test
YouÂcanÂuseÂtheÂAppleÂHardwareÂTestÂ(AHT)ÂapplicationÂ
toÂhelpÂdetermineÂifÂthere’sÂaÂproblemÂwithÂoneÂofÂtheÂ
computer’sÂcomponents,ÂsuchÂasÂtheÂmemoryÂorÂprocessor.
To use Apple Hardware Test: ÂDisconnectÂallÂexternalÂdevicesÂ
fromÂyourÂcomputer,ÂexceptÂtheÂkeyboardÂandÂmouse.ÂIfÂyouÂ
haveÂanÂEthernetÂcableÂconnected,ÂdisconnectÂit.ÂRestartÂ
yourÂcomputerÂwhileÂholdingÂdownÂtheÂDÂkey.ÂWhenÂtheÂ
AHTÂchooserÂscreenÂappears,ÂselectÂtheÂlanguageÂforÂyourÂ
location.ÂPressÂtheÂReturnÂkeyÂorÂclickÂtheÂrightÂarrowÂbutton.Â
WhenÂtheÂAHTÂmainÂscreenÂappearsÂ(afterÂaboutÂ45Âseconds),Â
followÂtheÂonscreenÂinstructions.ÂIfÂAHTÂdetectsÂaÂproblem,ÂitÂ
displaysÂanÂerrorÂcode.ÂMakeÂaÂnoteÂofÂtheÂerrorÂcodeÂbeforeÂ
pursuingÂsupportÂoptions.ÂIfÂAHTÂdoesn’tÂdetectÂaÂhardwareÂ
failure,ÂtheÂproblemÂmightÂbeÂsoftwareÂrelated.
Important:ÂÂIfÂAppleÂHardwareÂTestÂdoesn’tÂappearÂafterÂ
restarting,ÂholdÂdownÂtheÂCommandÂ(x),ÂOption,ÂandÂDÂkeysÂ
andÂrestartÂtheÂcomputerÂtoÂaccessÂAppleÂHardwareÂTestÂfromÂ
theÂInternet.ÂBeÂsureÂtoÂreconnectÂyourÂEthernetÂcable.ÂYourÂ
computerÂmustÂbeÂconnectedÂtoÂaÂnetworkÂthatÂhasÂaccessÂ
toÂtheÂInternet.