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Appendix
Troubleshooting
Symptom Possible Cause Action
Erratic
behavior.
Unit not receiving
enough power under
self-powered
operation.
Use the Power Adapter that was supplied with
the unit to provide external power.
Pressing
Hotkeys gets
no response.
The connection from
the selected port to
the target computer
has been broken.
Check the cables to make sure they are all
properly connected.
Improper keyboard
reset.
Unplug the keyboard connector from the
Console Keyboard Port, then plug it back in.
Improper Master
View reset.
Power off the Master View unit; wait five
seconds; then turn it back on.
Incorrectly keying in
the Port ID.
After invoking the Hotkey function with the
[Ctrl]+[Shift]+[Alt] combination, key in the Port
ID and press [Enter] within one second for each
keystroke.
Mouse not
responding.
Improper mouse
reset.
Unplug the mouse connector from the Console
Mouse Port, then plug it back in.
2001-07-05
18 ACS-1712 / ACS-1714 User Manual