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Service Policy
The Quest product you have purchased is one of the finest acoustic instruments
available. It is backed by our full one year warranty which seeks complete customer
satisfaction. This is your assurance that you can expect prompt courteous service for your
equipment from the entire Quest service organization.
Should your Quest equipment need to be returned for repair or recalibra-tion,
please contact the Service Department at (800)245-0779 (USA) or Fax (262)567-4047 for
a Return Authorization Number. The RA number is valid for 30 days, and must be shown
on the shipping label and purchase order/cover letter. If you are unable to return
instruments in that time call for a new RA number. Send it prepaid and properly packed
in the original shipping carton directly to Quest Technologies, 1060 Corporate Center
Drive, Oconomowoc, WI 53066 U.S.A.
Repair or replacement work done under warranty will be performed free of
charge, and the instrument will be returned to you prepaid. Your copy or a photocopy of
the Quest Registration Card will serve as proof of warranty should the factory require this
information.
If for any reason you should find it necessary to contact the factory regarding
service or shipping damage, please direct your calls or letters to the attention of the
Service Manager, Quest Technologies, (262) 567-9157 or (800) 245-0779. Office hours
are from 7 AM to 6 PM (Central Standard Time) Monday through Friday.
For service or recalibration outside the U.S.A., please contact your local Quest
Dealer or fax Quest U.S.A. at 1-262-567-4047.