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Administering Alarm Reporter Configuration Pane
Administering Alarm Reporter
Configuration Pane
The alarms are reported on a weekly basis for each individual profile.
There is a separate file for each day of the week. An existing file for the
current day will be overwritten by the INDeX CCV, therefore only allowing a
7-day look-back in detail.
Days Tab
This is divided into seven days, Monday to Sunday. Click to select the
required day(s).
Device Types Tab
Click to select the required Device Type(s). The available device types are:
• Agent
• Agent Group
• Trunk
• Trunk Group
• Pilot Number
Alarm States Tab
Click to select the required state(s). The Alarm States are received from
the CCV.
Alarm Levels
The alarm levels fall into two groups either Low or High. Each group has
three types, which are Normal, Caution and Critical.
The settings for the alarm levels are set within the CCV program. For more
information about alarm levels please refer to the Call Center View user
Manual.
CCM3.1 Page 6
Alarm Reporter 38DHB0002UKEL Issue 3 (18/07/2002)