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MatrixPRO- II 3
CONTACT INFORMATION
In This Appendix
The following topics are discussed in this Appendix:
Warranty
Return Material Authorization (RMA)
Contact Information
Warranty
All video products are designed and tested to the highest quality standards and are backed by a full 3-year parts and labor warranty.
Warranties are effective upon delivery date to customer and are non-transferable. Barco warranties are only valid to the original
purchaser/owner. Warranty related repairs include parts and labor, but do not include faults resulting from user negligence, special
modifi cations, lightning strikes, abuse (drop/crush), and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. Barco will cover shipping charges for return shipments to
customers.
Return Material Authorization (RMA)
In the unlikely event that a product is required to return for repair, please call the following number and ask for a Sales Engineer to
receive a Return Merchandise Authorization number (RMA).
(888) 414-7226
RMA Conditions are listed below:
Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number.
All RMA numbers must appear on their return-shipping label.
RMA numbers are valid for ten (10) days from issue date.
All shipping and insurance charges on all RMAs must be prepaid by the customer
Contact Information
Barco, Inc.
11101 Trade Center Drive
Rancho Cordova, California 95670
USA
Phone: (916) 859-2500
Fax: (916) 859-2515
Website: www.barco.com
Sales Contact Information
Direct: (916) 859-2505
Toll Free: (888) 414-7226
E-mail: folsomsales@barco.com
Barco N.V.
Noordlaan 5
8520 Kuurne
BELGIUM
Phone: +32 56.36.82.11
Fax: +32 56.35.16.51
Website:
www.barco.com
Technical Support Information
Tech Line: (866) 374-7878 — 24 hours per day, 7 days per week
E-mail: folsomsupport@barco.com