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Enhanced Wireless Router
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TROUBLESHOOTING
Problem:
• The Setup Assistant completed installation, but my web browser
doesn’t work�
• I am unable to connect to the Internet� The “modem” LED on my
Router is on, and the “internet” LED is blinking�
Solution:
1. If you cannot connect to the Internet, the “modem” LED is on,
and the “internet” LED is blinking, the problem may be that your
connection type may not match the ISP’s connection�
2. If you have a “static IP address” connection, your ISP must assign
you the IP address, subnet mask, and gateway address� Please
refer to the section entitled “Alternate Setup Method” for details on
changing this setting�
3. If you have a “PPPoE” connection, your ISP will assign you a user
name and password and sometimes a service name� Make sure the
Router’s connection type is configured to PPPoE and the settings
are entered properly� Please refer to the section entitled “Alternate
Setup Method” for details on changing this setting�
4. You may need to configure your Router to meet the specific
requirements of your ISP� To search our knowledge base for
ISP-specific issues, go to: http://web�belkin�com/support and type
in “ISP”�
If you are still unable to access the Internet after verifying these settings,
please contact Belkin Technical Support�
Problem:
• The Setup Assistant completed, but my web browser doesn’t work�
• I am unable to connect to the Internet� The “modem” LED on my
Router is blinking, and the “internet” LED is solid�
Solution:
1. If the “modem” LED is blinking, and the “internet” LED is solid,
but you are unable to access the Internet, there may be third-
party firewall software installed on the computer attempting to
access the Internet� Examples of third-party firewall software are
ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and
Norton Personal Firewall�
2. If you do have firewall software installed on your computer, please
make sure that you properly configure it� You can determine if
the firewall software is preventing Internet access by temporarily
turning it off� If, while the firewall is disabled, Internet access works
properly, you will need to change the firewall settings to function
properly when it is turned on�
3. Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access�
If you are still unable to access the Internet after disabling any firewall
software, please contact Belkin Technical Support�