35
Troubleshooting
35
section
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Card is not working
If the Card is not working, the problem may be that the Card
is not connected or installed properly. Verify that the Card is
plugged firmly into the PCI slot of your computer. Check to see
that the drivers for the Card have been installed. Right-click on
the “My Computer” icon on your desktop. Choose “Properties”
and navigate to the “Device Manager” and see if your Card is
listed without any errors. If an error is indicated, please contact
Belkin Technical Support.
Link/Activity LED does not come ON; Cannot connect to a
wireless network or the Internet
If your Card appears to be functioning properly, but you cannot
connect to a network or you have a red wireless icon at the
bottom of your screen, the problem may be that there is a
mismatch between the network name (SSID) settings in your
wireless network properties.
Check the SSID settings to see if they match. The SSID is
case-sensitive and the spelling on each computer must be
exactly the same in order for the Card to connect to the wireless
router or access point.
Note: To check the SSID settings or look for an available
network, double-click the “Signal Indicator” icon to bring up
the Belkin Wireless Network Utility then click on the “Available
Networks” window. If you do not see the network you are trying
to connect to, click on the “Profiles” tab and type in the “Network
Name” box the SSID of the router or access point you are trying
to connect to. Then follow the instructions in the “Setting up
Wireless Network Profiles” section of this manual.
For more information about setting up an SSID, please reference
your router manufacturer’s user manual. If issues persist even at
close range, please contact Belkin Technical Support.