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Troubleshooting
Remote Console
Problem:
The Remote console login page will not display on my browser.
Solution:
• Verify that you are using Microsoft Internet Explorer 6.0 or higher.
• Verify that the ActiveX plug-in is installed and enabled for the web browser.
• A firewall may prevent access to the remote console. Verify that default ports
900, 901, and 902 for both HTTP and HTTPS are open. If you have selected
your own ports, verify that the three consecutive ports are open based on the
first port number you selected.
Problem:
The mouse does not sync after I align the mouse using the
quick-access toolbar.
Solution:
• In the quick-access toolbar, click the “mouse” icon and select “Manual
Settings”. Check that the correct operating system and mouse settings are
selected. Refer to page 47.
• Use the quick-access toolbar and select “Auto video adjust” under “Video
Settings”. Refer to page 53.
Problem:
I can’t switch to a different server using the server list on the
quick-access toolbar.
Solution:
• Make sure you disable the security feature in the local OSD. Refer to page 64.
• If you have changed the hot key in the local OSD, make sure to upload a new
switch-definition file (SDF). Refer to page 37.
• Make sure you have named the server in the Switch-Configuration page. Refer
to page 36.