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TROUBLESHOOTING
27
MOUSE
The mouse is lost when I switch to a different port.
• Check that the USB mouse you are using is connected properly to the
Console of the KVM Switch.
• Disconnect and reconnect the USB cable attached to the channel with
which you are experiencing problems to re-synchronize the mouse
connection.
• Make sure the mouse works when directly plugged into
the computer.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Deactivate power-management schemes on the PC with which you are
experiencing problems.
• Uninstall any mouse software on your computer.
• Try a different mouse.
The computer boots up, but the mouse does not work.
• Make sure the mouse is properly connected to the Console.
• Disconnect and reconnect the mouse cable attached to the channel
with which you are experiencing problems to
re-synchronize the mouse connection.
• Connect the mouse to ports located on the Console.
• Try a different mouse.
TROUBLESHOOTING
26
KEYBOARD
The computer does not detect a keyboard and I get a keyboard error
reported at boot up.
• Activate USB support on boot up on the BIOS.
• Try using a different keyboard.
• Try connecting the computer to a different port on the
KVM Switch.
• Try connecting the USB cable to a different port on the computer.
• Check that the USB cable between the KVM Switch and the computer
are properly connected.
There is a loud, long beep coming from the KVM Switch.
• Make sure the USB keyboard is properly connected to the specified
USB keyboard port on the KVM Switch.
• Check that the USB cable between the KVM Switch and the computer
are properly connected.
• Disconnect and reconnect the power jack.
I cannot get the keyboard hot keys to function on my KVM Switch.
• Make sure that the keyboard is connected properly to the designated
USB keyboard port on the KVM Switch.
• Try another keyboard.
Some of the keys on my keyboard are not functioning properly when I
use a Mac computer.
• Because you are using a PC keyboard on a Mac system, a few of the
option keys on your PC keyboard may be reversed. All major keys will
have their functions labeled.