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Chapter 4
Troubleshooting
If the ADSL Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider. This could save you time and effort but if the
symptoms persist, then consult your service provider.
Problems Starting Up the BIPAC-741 GE V2.0
Problem Corrective Action
None of the LEDs are on
when you turn on the
BIPAC-741 GE V2.0.
Check the connection between the adapter and the BIPAC-
741 GE V2.0 . If the error persists, you may have a hardware
problem. In this case you should contact technical support.
Problems with the WAN Interface
Problem Corrective Action
Initialization of the PVC
connection failed.
Ensure that the cable is connected properly from the ADSL
port to the wall jack. The ADSL LED on the front panel of
the BIPAC-741 GE V2.0 should be on. Check with your VPI,
VCI, type of encapsulation and type of multiplexing settings
are the same as what you collected from your telephone
company and ISP.
Reboot the BIPAC-741 GE V2.0. If you still have problems,
you may need to verify these variables with the telephone
company and/or ISP.
Problems with the LAN Interface
Problem Corrective Action
Check the Ethernet LEDs on the front panel. The LED should
be on for a port that has a station connected. If it is off, check
the cables between your BIPAC-741 GE V2.0 and the
station. Make sure you have
uninstalled
any software
firewall.
Can’t ping any station on
the LAN.
Verify that the IP address and the subnet mask are consistent
between the BIPAC-741 GE V2.0 and the workstations.