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Media Converter Switches Installation and User Guide
61
5.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2. An accurate list of BLACK BOX product model(s)involved, with serial
number(s). Include the date(s) that you purchased the products from BLACK
BOX.