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724-746-5500 | blackbox.com Page 25
Chapter 6: Troubleshooting
6. Troubleshooting
6.1 Contacting Black Box
If you determine that your Pure Networking Gigabit Media Converter is
malfunctioning, do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box Technical Support at 724-746-5500
or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make
it worse.
6.2 Shipping and Packaging
If you need to transport or ship your Pure Networking Gigabit Media Converter:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with
it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.