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Copyright 2006 Ringdale User Manual, 62-15820000 Page 37
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PROBLEM:
I enabled the DHCP setting, but do not know what address was used.
SOLUTION: After the IP address is assigned, ping the address or range of addresses
that it could have. Then within 5 minutes, use the ARP -A command to see the IP
Addresses assigned in that range. Look for IP Address assigned to the Physical
Address that has the last six digits matching the FaxReceiver’s serial number.
Example:
C:\WINNT\system32>arp -a
Interface: 11.22.33.99 on Interface 0x1000003
Internet Address Physical Address Type
192.168.10.1 00-A0-92-bb-23-20 dynamic
192.168.10.23 00-A0-92-65-ec-c4 dynamic
192.168.10.36 00-A0-92-6d-7d-53 dynamic
192.168.10.165 00-A0-92-83-8b-0c dynamic
If the FaxReceiver's serial number is 838B0C then the IP Address is
192.168.10.165.
PROBLEM:
I have a fax machine used for outgoing faxes connected to a phone
splitter with the FaxReceiver. When I try to send a fax, it does not dial.
SOLUTION: The FaxReceiver should not affect the operation of an outgoing fax on
the same line.
Ensure that the outgoing fax machine is set up for tone dialing and not pulse dialing.
Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming
ring, and the FaxReceiver will attempt to answer. If there is no incoming fax, and
tone dialing is used, the FaxReceiver should not have any effect at all on the
operation of the sending fax machine.
Another potential problem is that if someone tries to send an outgoing fax whilst a
fax is being received, it will mess up the reception.
PROBLEM:
I have a fax machine used for outgoing faxes connected to a phone
splitter with the FaxReceiver. When a fax comes in, the outgoing fax machine
answers the call first.
SOLUTION: You will need to disable the sending fax's auto-answer; otherwise it will
attempt to answer an incoming fax at the same time as the FaxReceiver.
PROBLEM:
I do not know the IP address of my SMTP server and the ISP is
unavailable.
SOLUTION: If you have the name of the SMTP mail server, (i.e.,
mail.company_name.com) you may be able to ping it in order to get the IP address.
Try 25 for the port. If that does not work, try 26, and 2525.
QUESTION: What does a good debugger trace look like?
ANSWER: You should see “authenticated”, “Answered”, “Getting Page”, “CCITT
data OK”, “Sending Page to MAIL”, “ok, send it”, “filename="Page001.tif”,
“Goodbye”, and “Modem Idle - awaiting call”.