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WARRANTY INFORMATION
PRINTERS - BOCA warrants each printer to be free of defects for a period of one year
from the date of shipment when subject to normal use and service. This warranty
covers all parts and labor except for the print head which is warranted for 90 days. All
warranty labor is to be performed at the BOCA facility. Equipment damaged by misuse
or negligence including damage to print heads caused by defective ticket stock is
excluded from this warranty.
Any defective equipment meeting these conditions should be returned to BOCA for
repair (freight prepaid) in its original box and packing material. A short note describing
the failure should be enclosed with the printer.
Equipment damaged in shipping should be reported immediately both to BOCA and to
the shipper.
EXTENDED WARRANTY PLAN - BOCA offers extended warranty plans for all printer
models. These plans cover all parts and labor. All labor is to be performed at the
BOCA facility. Equipment damaged by misuse or negligence including damage to print
heads caused by defective ticket stock is excluded from this extended warranty. The
customer, at his option, may request BOCA to ship individual parts to expedite simple
repair procedures. In certain cases where the customer is unable to wait for the
normal repair cycle, BOCA will ship an exchange printer within one business day after
notification by the customer. All freight charges are the responsibility of the customer.
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