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D-2 Appendix D
Warranty Service Procedures
If a defect should occur during the warranty period, the defective unit
shall be returned, freight and insurance prepaid, in the original shipping
containers, to Brady at: 6555 Good Hope Road, Milwaukee, WI 53223.
An RMA (Return Material Authorization) number must be issued before
the product can be returned. To open an RMA please call Brady's
customer service department at 1-800-537-8791. Please include your
RMA number on the outside of the box and on the shipping document.
Include a contact name, action desired, a detailed description of the
problem(s), and examples when possible with the defective unit. Brady
shall not be responsible for any loss or damages incurred in shipping. Any
warranty work to be performed by Brady shall be subject to Brady's
confirmation that such product meets Brady's warranty. In the event of a
defect covered by its warranty, Brady will return the repaired or replaced
product to the Purchaser at Brady's cost.
With respect to a defect in hardware covered by the warranty, the
warranty shall continue in effect until the end of the original warranty
period, or for sixty (60) days after the repair or replacement, whichever is
later.
General Warranty Provisions
Brady makes no warranty as to the design, capability, capacity or
suitability of any of its hardware, supplies, or software.
Software is licensed on an ‘as is’ basis without warranty. Except and to
the extent expressly provided herein, and in lieu of all other warranties,
there are no warranties expressed or implied, including, but not limited to
any warranties of merchantability or fitness for a particular purpose.
Purchaser shall be solely responsible for the selection, use, efficiency and
suitability of Brady's products.