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10 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE
High
Temperature
The print head is too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges
is empty. The machine will stop all
print operations. While memory is
available, black and white faxes
will be received into memory. If a
sending machine has a colour fax,
the machine’s ‘handshake’ will
request that the fax be sent as
black and white. If the sending
machine has the ability to convert
it, the colour fax will be received
into memory as a black and white
fax.
Replace the ink cartridges.
(See
Replacing the ink cartridges
on page
10-23.)
Low
Temperature
The print head is too cold. Allow the machine to warm up.
Near Empty One or more of the ink cartridges
are running out of ink. If a sending
machine has a colour fax, the
machine’s ‘handshake’ will
request that the fax be sent as
black and white. If the sending
machine has the ability to convert
it, the colour fax will be received
into memory as a black and white
fax.
Order a new ink cartridge.
(See Replacing the ink cartridges on page
10-23.)
No Cartridge An ink cartridge is not properly
installed.
Take out the ink cartridge and put it in again
seating it properly.
(See Replacing the ink cartridges on page
10-23.)
No Paper Fed The machine is out of paper. Add paper, and then press Mono Start or
Colour Start.
The paper is jammed in the
machine.
See Printer jam or paper jam on page 10-5.
No
Response/Busy
The number you dialled does not
answer or is busy.
Verify the number and try again.
Not
Registered
You tried to access a One-Touch
or Speed-Dial number that is not
programmed.
Set up the One-Touch or Speed-Dial number.
(See Storing One-Touch Dial numbers on page
5-1 and Storing Speed-Dial numbers on page
5-2.)
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION