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Troubleshooting
41
B
Duplex Disabled The duplex tray is removed or is
not properly installed.
Carefully put the duplex tray into the
machine until it clicks into place.
The back of the machine is not
closed completely.
Close the back cover of the machine.
EL Error The machine has a mechanical
problem.
Open the front cover and close it again.
Fuser Error The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
turned on.
The fuser unit is too hot.
Init Unable XX The machine has a mechanical
problem.
Disconnect the machine from the power
for several minutes and then reconnect
it.
If the problem continues, call Brother
Customer Service.
Jam Duplex The paper is jammed in the
duplex tray at the back of the
machine.
(See Paper is jammed in the Duplex Tray
on page 52.)
Jam Inside The paper is jammed inside the
machine.
(See Paper is jammed inside the machine
on page 48.)
Jam Rear The paper is jammed in the back
of the machine.
(See Paper is jammed at the back of the
machine on page 46.)
Jam Tray The paper is jammed in the paper
tray of the machine.
(See Paper is jammed in the standard paper
tray on page 45.)
No Paper The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Refill the paper in the paper tray and
press Start.
Remove the paper and load it again.
Then press Start.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
Cleaning the paper pick-up rollers in
Appendix A of the Advanced User's
Guide.)
Manual Feed Manual feed was selected as the
paper source when there was no
paper in the manual feed slot.
Place a sheet of paper in the manual feed
slot. (See Loading paper in the manual feed
slot on page 10.)
No Toner The toner cartridge is not installed
correctly.
Pull out the drum unit. Take out the toner
cartridge and then put it back into the drum
unit.
Error Message Cause Action