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Brother
®
One-Year Limited Warranty and Replacement Service
(USA Only)
Who is covered:
This limited warranty (“warranty”) is given
only to the original end-user/retail purchaser
(referred to in this warranty as “Original
Purchaser”) of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as “this Product”).
If you purchased a product from someone
other than an authorized Brother reseller in the
United States or if the product was used
(including but not limited to floor models or
refurbished product by someone other than
Brother), prior to your purchase you are not the
Original Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges,
cordless handset battery, refill ribbons,
therma PLUS paper and thermal paper.
Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and Accessory
Items will be free from defects in materials
and workmanship, when used under normal
conditions.
This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used outside,
the United States, this warranty covers only
warranty service within the United States
(and does not include shipping outside the
United States).
What is the length of the Warranty Periods:
Machines: one year from the original
purchase date.
Accompanying Consumable and Accessory
Items: 90 days from the original purchase
date or the rated life of consumable,
whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from use
of non Brother
®
-brand parts and
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life;
5 Problems arising from other than defects in
materials or workmanship; and,
6 Normal Periodic Maintenance Items, such
as Waste Ink Absorber, Paper Feeding Kit,
Fuser and Laser Units.
This limited warranty is VOID if this Product has
been altered or modified in any way (including
but not limited to attempted warranty repair
without authorization from Brother and/or
alteration/removal of the serial number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-877-BROTHER (1-877-
276-8437) or to a Brother Authorized Service
Center
within the applicable warranty period.
Supply Brother or the Brother Authorized
Service Center with a copy of your dated bill of
sale showing that this Product was purchased
within the U.S. For the name of local Brother
Authorized Service Center(s), call 1-877-
BROTHER (1-877-276-8437) or visit
www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother Authorized
Service Center, you may be required to deliver
(by hand if you prefer) or send the Product
properly packaged, freight prepaid, to the
Authorized Service Center together with a
photocopy of your bill of sale.
You are
responsible for the cost of shipping, packing
product, and insurance (if you desire). You
are also responsible for loss or damage to
this Product in shipping.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this warranty
and
if you first reported the problem to Brother
or an Authorized Service Center within the
applicable warranty period, Brother or its
Authorized Service Center will repair or replace
the Machine and/or accompanying Consumable
and Accessory Items at no charge to you for
parts or labor. The decision as to whether to
repair or replace the Machine and/or
accompanying Consumable and Accessory
Items is made by Brother in its sole discretion.
Brother reserves the right to supply a
refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished parts
provided such replacement products conform to
the manufacturer's specifications for new
product/parts.