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Troubleshooting and Routine Maintenance
99
Near Empty One or more of the ink cartridges
are running out of ink. If a sending
machine has a color fax, the
machine's ‘handshake’ will ask that
the fax be sent as black and white.
If the sending machine has the
ability to convert it, the color fax will
be received into memory as a black
and white fax.
Order a new ink cartridge. (See Ordering
accessories and supplies on page iii.)
No Caller ID There is no incoming call history.
You did not receive calls or you
have not subscribed to the Caller ID
service from your telephone
company.
If you want to use the Caller ID feature call your
telephone company. (See Caller ID on page 45.)
No Cartridge An ink cartridge is not installed
properly.
Take out the ink cartridge and put it in again
seating it properly. (See Replacing the ink
cartridges on page 104.)
No Paper Fed The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
Refill the paper in the paper tray, and then
press Black Start or Color Start.
Remove the paper and load it again and then
press Black Start or Color Start.
The paper is jammed in the
machine.
See Printer jam or paper jam on page 102.
No
Response/Busy
The number you dialed does not
answer or is busy.
Verify the number and try again.
Not
Registered
You tried to access a One-Touch or
Speed Dial number that is not
programmed.
Set up the One-Touch or Speed Dial number.
(See Storing Speed-Dial numbers on page 54.)
Out of Memory The machine's memory is full. Fax sending or copy operation in progress
Do one of the following:
Press Stop/Exit and wait until the other
operations in progress finish and then try
again.
Clear the data in the memory. To gain extra
memory, you can turn off Remote Fax
Options. (See Turning off Remote Fax
Options on page 63.)
Print the faxes that are in the memory. (See
Printing a fax from the memory on page 40.)
Paper Jam Paper is jammed in the machine. See Printer jam or paper jam on page 102.
Error Message Cause Action