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TROUBLESHOOTING AND MAINTENANCE
13 - 5
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup
(either FAX, FAX/TEL or MSG CTR). Check for dial tone. If possible, call
your fax machine to hear it answer. If there is still no answer, check the
telephone line cord connection. Connect a standard telephone handset to the fax
machine telephone jack. If there is no ringing when you call your fax machine,
call your Telephone Company to check the line.
No Dial Tone on the Handset
Press Hook or Speaker Phone—OR—Lift the handset. If you hear no dial
tone, check telephone line cord connections at the fax machine and wall jack.
Check that the handset is connected to the fax machine’s handset jack. Test the
wall jack with another single line telephone. If no dial tone on the wall outlet,
call your Telephone Company.
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or SUPERFINE (see
Resolution, page 6-6
).
Try cleaning the white pressure bar of the scanner and the glass under the bar
(see page 13-1).
Dialing Does Not Work
Check for a dial tone.
Change TONE/PULSE setting (see
Setting Dialing Mode (Tone/Pulse)
, page 4-
1).
Check all line cord connections, and make sure the curled handset cord is not in
the EXT jack.
Check power cord connection.
Send a manual fax by pressing Hook or Speaker Phone —OR— Lifting the
handset, and dialing the number. Wait to hear fax receiving tones before
pressing Start.
Vertical Black Lines When Sending
Use your fax machine to make a copy. If the copy shows the same problem, the
scanner area is dirty. Lift the front cover and check the document path. Clean
the scanner’s white pressure bar and the glass under the bar using isopropyl
alcohol and a lint-free cloth (see page 13-1).