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TROUBLESHOOTING AND MAINTENANCE
Handling Incoming Calls
F/T pseudo-ring in FAX/TEL Mode
The fax machine knows the incoming call is not a fax so it is signaling you to
answer the telephone call. Pick up the fax machine handset or answer from an
extension phone and press your fax machine’s Telephone Answer Code (default
setting is #51). (See For FAX/TEL Mode Only, page 5-6.)
Transferring a Call to the Fax Machine
If you have answered the fax machine handset, press Start, and hang up
immediately.
If you answered at an extension phone, press your three-digit Fax Receive Code
(the factory setting is 51). When your fax machine answers, hang up.
Fax Machine “Hears” Voice as CNG Tone
If your fax machine is set to Easy Receive ON, and it answers voice calls by
trying to receive a fax, try turning Easy Receive to OFF.
Transmission Verification Report Prints “Result: NG”
There is probably temporary noise or static on the phone line. Try sending the
fax again. If the problem continues, call the Telephone Company to check your
phone line.
Custom Features on a Single Line
If you have Call Waiting, Caller ID, Ring Master, Voice Mail, an answering
machine, alarm system or any other custom feature on a single phone line with
your fax machine, it may create a problem with sending or receiving fax data
and telephone calls.