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CHAPTER 6 TROUBLESHOOTING
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First, ensure that you are using paper that meets Brother recommended paper
specifications. See “What Kind of Paper can I Use?” in Chapter 1.
Problem Recommendation
The printer does not
load paper.
• If there is paper in the paper cassette, make sure it is straight. If
the paper is curled, you should straighten it before printing.
Sometimes it is helpful to remove the paper, turn the stack over
and put it back in the paper cassette.
• Reduce the amount of paper in the paper cassette, and then try
again.
• Check that manual feed mode is not selected in the printer driver.
The printer does not
load paper from the
manual feed slot.
• Re-insert the paper firmly, one sheet at a time.
• Make sure that manual feed mode is selected in the printer driver.
The printer will not load
envelopes.
• The printer can load envelopes from the manual feed slot. Your
application software must be set up correctly to print on the
envelope size you are using. This is usually done in the page
setup or document setup menu of your software. Refer to your
software application manual.
A paper jam has
occurred.
• Clear the jammed paper referring to “Paper Jams and How to
Clear Them” or the paper jam instructional video on the CD-ROM.
The printer does not
print into the output tray.
• Close the rear cover.
The printer does not
print on the specified
paper.
(For HL-1450 with
optional lower tray unit
user only)
• Make sure that the cable is connected to the printer
• Make sure that the appropriate printer driver is selected.