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Troubleshooting and routine maintenance
11 - 2
11
Data Remaining Print data is left in the machine’s
memory.
Re-start printing from your computer.
(MFC-7220 and MFC-7225N only)
Print data is left in the machine’s
memory. The USB or Parallel cable was
unplugged while the computer was
sending the data to the machine.
Press Job Cancel. The machine will cancel the job
and clear it from the memory.
Try to print again.
Disconnected The other person or other person’s fax
machine stopped the call.
Try to send or receive again.
Document Jam The document was not inserted or fed
properly, or the document scanned from
the ADF was too long.
See Document jams on page 11-7.
See Using the automatic document feeder (ADF) on
page 1-7.
DR Mode in Use The machine is set to Distinctive Ring
mode. You can not change the Receive
Mode from Manual to another mode.
Set Distinctive Ring to Off.
See Turning off the Distinctive Ring on page A-2.
Dust on Drum The drum unit needs to be cleaned. See Cleaning the drum unit on page 11-17.
Fail to Warm up The fuser unit is too cold. (For FAX-2820 and MFC-7220)
When you turn off the machine’s power switch, its
memory will be cleared. (To check if faxes are in the
machine’s memory, see Checking if the machine has
faxes in its memory on page 11-6.) If there are faxes,
you need to save them before following the
suggestions below. (To save the faxes, see
Forwarding faxes to another fax machine on page
11-6.) For MFC-7220 also see Transferring faxes to
your PC (MFC-7220 and MFC-7225N only) on page
11-6.
Then, turn off the machine’s power switch. Check the
machine’s environment. If it is in a location that is too
hot or too cold, try to cool or warm the room by turning
on the air conditioner or heater. Or, move the machine
to another location. Then, turn on the machine’s power
switch.
(For FAX-2920 and MFC-7225N)
Turn off the machine’s power switch, and check the
machine’s environment. If it is in a location that is too
hot or too cold, try to cool or warm the room by turning
on the air conditioner or heater. Or, change the
location. Then, turn on the machine’s power switch.
(The machine can be disconnected for up to 4 days
without losing faxes stored in the memory.)
Unit is too Hot The fuser unit is too hot.
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION