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Paper is Jammed at the Back of the
Machine
If the machine's control panel or the Status
Monitor indicates that there is a jam in the
back (Rear) of the machine, complete the
following:
1
Leave the machine turned on for 10
minutes. This allows the internal fan to
cool the extremely hot parts inside the
machine.
2
Open the back cover.
3
Pull the blue tabs at the left and right
sides toward you to release the fuser
cover.
WARNING
HOT SURFACE
The machine's internal parts will be extremely
hot. Wait for the machine to cool down before
touching them.
4
Use both hands to gently pull the
jammed paper out of the fuser unit.
A
Troubleshooting
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