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Error Message Cause Action
No Paper
The machine is out of
paper, or paper is not
loaded correctly in the
paper tray.
Do one of the following:
• Refill paper in the paper tray. Make
sure the paper guides are set to
the correct size.
• Remove the paper and load it
again. Make sure the paper guides
are set to the correct size.
• Make sure not to overfill the paper
tray.
No Toner
The toner cartridge is not
installed or is not installed
correctly.
Remove the drum unit and toner
cartridge assembly. Install the toner
cartridge in the drum unit correctly.
Reinstall the toner cartridge and drum
unit assembly in the machine. If the
problem continues, replace the toner
cartridge.
Print Unable XX The machine has a
mechanical problem.
• Press and hold to turn off the
machine, wait a few minutes, and
then turn it on again.
• If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service
at:
1-877-BROTHER
(1-877-276-8437) (in USA)
www.brother.ca/support (in
Canada)
or to locate a Brother Authorized
Service Center, visit:
http://www.brother-usa.com/service
Replace Drum
It is time to replace the
drum unit.
Replace the drum unit.
The drum unit counter was
not reset when a new drum
was installed.
Reset the drum unit counter.
See the instructions included with the
new drum unit. For more information,
see the Online User's Guide::
Replace the Drum Unit
Replace Toner
The toner cartridge is at the
end of its life. The machine
stops all print operations.
While memory is available,
faxes are stored in the
memory.
Replace the toner cartridge with a
new one.
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Troubleshooting
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