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Error Message Cause Action
Scan Unable
The document is too long
for 2‑sided scanning.
Press . Use an appropriate size
paper for 2‑sided scanning.
Scan Unable XX The machine has a
mechanical problem.
• Press and hold to turn off the
machine, and then turn it on again.
• If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service
at:
1-877-BROTHER
(1-877-276-8437) (in USA)
www.brother.ca/support (in
Canada)
or to locate a Brother Authorized
Service Center, visit:
http://www.brother-usa.com/service
Self-Diagnostic
The temperature of the
fuser unit does not rise to a
specified temperature within
the specified time.
Press and hold to turn off the
machine, wait a few seconds, and
then turn it on again. Leave the
machine idle for 15 minutes with the
power on.
The fuser unit is too hot.
Size Error 2-sided
The paper size specified in
the printer driver and the
machine's menu are not
available for automatic 2-
sided printing.
Press . Choose a paper size
supported by 2-sided printing.
Paper sizes available for automatic 2-
sided printing are Letter, Legal and
Folio.
The paper in the tray is not
the correct size and is not
available for automatic 2-
sided printing.
Load the correct size of paper in the
tray and set the tray for that paper
size.
Paper sizes available for automatic 2-
sided printing are Letter, Legal and
Folio.
Size mismatch
The paper in the tray is not
the correct size.
Load the correct size of paper in the
tray and set the size of paper to the
tray.
Toner Ended
The toner cartridge is at the
end of its life.
Replace the toner cartridge with a
new one.
Toner Low
If the LCD displays this
message you can still print.
The toner cartridge is near
the end of its life.
Order a new toner cartridge now so
you have it ready when the LCD
displays Replace Toner.
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