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STEP4 Reference
36
Reference
If the problems occur while using this machine, the following may help you to solve the
problems.
!Potential types of problems
Problem Solution
The Brother QL-570/580N Label
printer does not print, or a
printing error is received.
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Label or DK Tape roll installed correctly?
If not, remove the DK Roll and reinstall.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
• Has a print error or transmission error occurred?
Turn off the Brother Label Printer and on again. If the problem
is still occurred, contact Brother Customer Service at 1-877-
BROTHER.
The Status LED lamp is not lit.
• Is the power cord plugged correctly?
Check that the power cord is plugged. If inserted, try plugging it
into another electrical outlet.
* If the power button still does not light up, contact Brother
Customer Service at 1-877-BROTHER.
The printed label contains
streaks or poor quality
characters, or the label is not fed
correctly.
• Is the print head or roller dirty?
While the print head generally remains clean under normal use,
lint or dirt from the roller may become stuck on the printer head.
If this occurs, clean the roller.
See
""Roller maintenance" in page 34.
A data transmission error
appears on the personal
computer.
• Is the correct port chosen?
Check that the correct port is chosen from the “Print to the
following port” list in the Printer Properties dialog box.
• Is the Brother Label Printer in cooling mode (the LED lamp is
flashing in orange)?
Wait until the LED lamp stops flashing and then try printing
again.
• Is someone printing via network?
If you try to print while other users are printing large amounts of
data, the printer is unable to accept your print job until the
ongoing printing is finished. In such situations, execute the print
job again after the other jobs are completed.
Labels are jammed in the Label
outlet.
• Contact Brother Customer Service at 1-877-BROTHER.
The label is not ejected properly
after printing.
• Check that the ejection path of the label is not blocked.
• Check that the DK Label or DK Tape roll is set properly by
removing the DK Label or DK Tape roll and reinstalling
• Ensure that the DK Label or DK Tape roll compartment cover is
closed properly.
The print quality is poor
• Is there dirt or lint on the roller preventing it from rolling freely?
Clean the roller using the cleaning sheet (separately available).
For details, please see
""Roller maintenance" in page 34.
Layout style is not updated
when Add-in feature is still
activated and a new label roll is
installed.
• Was a new label roll installed before activating the Add-in
feature?
Exit the Add-in feature, load the second label roll type,
reactivate the Add-in feature, choose "Select Layout", and then
verify the layout.
3 Troubleshooting