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Troubleshooting
NOTE
To contact your local authorized Canon dealer
When a problem occurs that is not suggested in the e-Manual, or a problem persists if you follow the instructions, or you cannot determine the
nature of the problem, contact your local authorized Canon dealer
Paper Curls
Try one of the following to solve the problem.
<Cause 1> Damp paper is used.
Solution 1
Replace the paper stack with new unopened one.
e-Manual → Specifications → Paper → Supported Paper Types
Solution 2
Follow the steps in the procedure below when plain paper 16 to 23 lb Bond (60 to 89 g/m² ) is loaded.
1. Access the [Page Setup] tab.
2. Set [Paper Type] to [Plain Paper L].
Solution 3
Change the <Special Mode V> setting from the operation panel.
e-Manual → Maintenance → Special Mode
The effect becomes greater as the number goes up.
<Off> → <Mode 1> → <Mode 2>
(low) (high)
* Paper curls and creases can be minimized by changing the paper type and usage conditions, without needing to
change the setting.
* The more effective the setting becomes, the slower the print speed.
<Cause 2> The paper type loaded is not appropriate.
Solution
Make sure that the number of sheets or the paper type loaded in the paper drawer or multi-purpose tray meets the
paper specifications.
e-Manual → Specifications → Paper → Supported Paper Types
Printing Results Are Not Good