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Troubleshooting 57
✘ The PC Does Not Recognize the Scanner
(Connecting via SCSI)
The following are possible causes of the PC failing to recognize the scanner.
Check each possible cause.
Cause The scanner is not connected correctly.
Action Check all the SCSI cable connections between the scanner, the
SCSI board in the PC, and any other SCSI devices connected to
the system.
Cause The SCSI board is not correctly installed in the PC.
Action Refer to the instruction manual for the SCSI board and correctly
install the SCSI board in the PC correctly.
Also check the following, depending on which operating system
you are using:
Windows 98/Me
Click Start - Settings - Control Panel - System - Device Manager,
and make sure that no “x” or “!” symbol appears next to the SCSI
Controller entry. If either of these symbols is displayed, refer to
the instruction manual for the SCSI board and make the SCSI
board settings again.
Windows NT 4.0 Workstation
Click Start - Settings - Control Panel - SCSI Adapter, and make
sure that the system recognizes the SCSI board properly. If the
system dose not recognize the SCSI board properly, refer to the
instruction manual for the SCSI board and make the SCSI board
settings again.
Windows 2000 Professional
Click Start - Settings - Control Panel - System - Hardware -
Device Manager, and make sure that no “x” or “!” symbol
appears next to the SCSI Controller entry. If either of these
symbols is displayed, refer to the instruction manual for the SCSI
board and make the SCSI board settings again.
Windows XP
Click Start - Control Panel - Performance and Maintenance -
System - Hardware - Device Manager, and make sure that no “x”
or “!” symbol appears next to the SCSI Controller entry. If either
of these symbols appears, refer to the instruction manual for the
SCSI board and reconfigure the SCSI board.