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60 Troubleshooting
✘ Images Are Not Scanned
Check the following if the scanner does not scan an image even though the
scanning operation is being performed:
● Is the scanner correctly connected to the PC?
● Has the scanner driver been installed?
● Has the application software been installed correctly? Has the application
software been set up correctly?
● Is there a problem in the PC system?
Notice
If the scanner does not respond at all due to a system error, turn the
scanner off, wait at least 10 seconds, and then turn the scanner back on
again.
When you resume scanning, make sure that the last document was scanned
correctly.
✘ Documents Do Not Feed Properly
The following are possible causes of a document failing to feed properly.
Check each possible cause.
Cause Attempting to scan a document of a size, thickness or
weight that the scanner cannot scan.
Action Check the size, thickness and weight of the document. For
precautions concerning documents, refer to “Documents” on
page 37.
Cause The rollers inside the scanner are dirty or worn.
Action Clean the rollers as described on page 55. If the rollers are worn,
contact your service representative and request to have the rollers
replaced.
For details on how to clear jammed paper, see “Clearing a Paper Jam” on
page 51.