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Troubleshooting
Printing Problems
If you have trouble printing, we recommend resolving the problems with the following remedies.
NOTE
Please contact your local authorised Canon dealer if a problem persists, or if you encounter problems
not listed below.
Printer Trouble
The printer does not work.
Cause 1 There is data remaining in the printer's memory. (The Processing/Data Indicator is flashing or
lit.)
Remedy Print out the data. (See Chapter 5, "Checking Job and Device Status," in the Reference
Guide.)
Cause 2 There is a problem with the printer or the software.
Remedy Look at the message on the display and act accordingly. (See "When a Message Is
Displayed," on p. 3-2.)
Printing stops before the job is complete.
Cause There is data remaining in the printer's memory. (The Processing/Data Indicator is flashing or
lit.)
Remedy Print out the data. (See Chapter 5, "Checking Job and Device Status," in the Reference
Guide.)
You cannot print a job or store a job.
Cause The total number of pages in all jobs (maximum capacity is 8,000 pages) or size of the data
in the hard disk has exceeded the limit which can be processed.
Remedy 1 Delete other processes, documents, or forms stored in the box, cancel other jobs being
processed, or wait until those jobs are finished, then print again.
Remedy 2 Divide the job, then print again.
You cannot store a secured print job.
Cause The number of secured jobs stored in the machine has exceeded the maximum capacity of
25 jobs, or the total number of pages that are stored or are in jobs has exceeded the limit
(8,000 pages).
Remedy Delete other secured jobs, or wait until those jobs have finished printing, then print again.