Filter
Top Products
Troubleshooting
Chapter 4 Troubleshooting 113
Chapter 4
Troubleshooting
This chapter includes information to help you solve printer problems. A
problem might have one or a combination of causes, including a
computer malfunction, software errors, the printer cable, or the printer.
Many printing problems are related to how your software interacts with
the printer.
If you can print a self test, but the printer does not print other jobs, or your
printed output is not what you expected, the problem is with your
computer, software, or cables.
If your printer is not operating properly, try the suggestions in this chapter
in the order listed.
Finding Information
Problem See page
Paper Jams 115
Locating Paper Jams 115
Removing Paper Jams 120
Print Quality Problems 129
Printout Has Vertical White Streaks 129
Printout Has Black Specks 130
Printout Too Light 130
Printout Too Dark 130
Printer Problems 131
CAPT Problems 134
CAPT Messages 137
Using the Trouble Shooter 139
Uninstalling the CAPT 141