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FaxPress Support Services Terms and Conditions
FaxPress Support Services Terms and Conditions
1. Definitions
“Current Release” means the most current release of the Software listed on Castelle's published price list.
“Error” means the failure of the Software to perform substantially in accordance with the Documentation.
"Documentation" means technical manuals and other documentation relating to the use of the Hardware and
Software, which are delivered with the Product.
"Hardware" means the fax server equipment provided as part of the Product.
"Previous Sequential Release" means the release of Software, which has been replaced by the Current
Release.
"Product" means Castelle's FaxPress product which is enclosed herewith and which has been purchased by
Customer.
"Software" means the Castelle FaxPress Network Software programs contained in the Product, including all
corrections, modifications, enhancements, Upgrades and Updates to such software, which may be pro
-
vided to Customer by Castelle.
"Services" or "Support" means in general the services or support provided by Castelle to Customer pursuant
to and under the terms of this Agreement, whether Standard Support or Extended Support as the case
may be.
"Upgrades" means one (1) copy of all major revisions and corrections to the printed Documentation and/or
the Software that are made generally available by Castelle to its customers who are entitled to receive
Support Services.
"Updates" means one (1) copy of minor Software patches that are made generally available by Castelle to its
customers who are entitled to receive Support Services.
2. Customer Responsibilities
• You will provide Castelle reasonable access to all necessary information and personnel to answer
questions about any problems reported by Customer regarding the Product. You also agree to promptly
implement all Updates and Upgrades provided by Castelle.
• You will ensure that one Extended Support contract is associated only with one registered Product.
3. Exclusions
• Castelle has no obligation to provide any Support Services relating to problems arising out of: (i)
Customer's failure to implement all Upgrades and Updates provided to Customer; (ii) use of the
Software on a CPU other than the designated CPU for which such Software was designed and licensed
for use; (iii) neglect, misuse, or accidental damage of the Hardware and/or Software; (iv) modifications,
corrections, or workarounds performed by a person not authorized by Castelle; and (v) the use of the
Software and/or Hardware with computer hardware, software, supplies or materials not meeting
Castelle's specifications as provided in the Documentation.
• Castelle has no obligation to repair or replace any Hardware for any FaxPress product models that
Castelle has determined obsolete.
• Castelle reserves the right to decline to support any Hardware or Software that has not been on
continuous support with Castelle or has been modified by Customer or a third party without Castelle's