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4028518 Rev B 27
Frequently Asked Questions
Frequently Asked Questions
Q. What if I don't subscribe to telephone service from my cable operator, can I
still use the cable modem to make and receive phone calls?
A. No. Telephone service is enabled for each telephone port on the cable modem by
the cable telephony service provider. Contact your cable telephony service provider
to get telephone service through the cable modem.
Q. How do I arrange for cable telephony installation?
A. Professional installation from your cable telephony service provider may be
provided. A professional installer can connect the telephone service to your existing
telephone wiring in your home or install new wiring if needed. Professional
installation also ensures proper cable connection to the modem and to your PC, and
ensures proper configuration of all hardware and software settings. Contact your
cable telephony service provider for more information about installation.
Q. How does the cable modem connect to my computer?
A. The cable modem connects to the USB port or to the Ethernet port on your PC. If
you want to use an Ethernet interface, Ethernet cards available from your local PC or
office supply retailer, or from your service provider.
Q. After my cable modem is connected, how do I access the Internet?
A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your cable modem at the same time by connecting your TV and your cable
modem to the cable network using an optional cable signal splitter.
Q. Can I surf the Internet and make telephone calls at the same time?
A. Absolutely! Telephone service is provided separately from Internet data services.
Internet surfing and other data services do not affect the quality of your telephone
calls. If these services are enabled by your cable service provider, you can make
telephone calls and surf the net at the same time.
Q. Can I use my existing phone number with the cable modem?
A. Telephone numbers are portable in some areas. Contact your telephone service
provider for more information about using an existing telephone number.