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CHAPTER
3-1
Cisco 837 Router and SOHO 97 Router Hardware Installation Guide
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3
Troubleshooting
This chapter describes symptoms of problems that could occur with the Cisco 837
or SOHO 97 routers, identifies the likely underlying problems, and provides steps
for solving the problems. The problems are grouped as follows:
• Problems During First Startup
• Problems After Router Is Running
For more information about problems that could occur with the software, refer to
the Cisco 800 Series Routers Software Configuration Guide.
Before You Call Your Cisco Reseller
Some of the solutions in this chapter instruct you to contact your Cisco reseller.
Before you contact your reseller, make sure that you have the following
information available:
• Router model and serial number (on the back panel)
• Maintenance agreement or warranty information
• Date you received the router
• Brief description of the problem
• Brief description of the steps you have taken to solve the problem