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Product Overview
The Cisco
®
Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications
System, is an affordable unified communications appliance that provides voice and data communications,
voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop
applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-
manage platform supports up to 138 phones and 125 voice mailboxes and provides flexible deployment options
based on your needs, including support for a wide array of IP phones, public switched telephone network (PSTN)
interfaces, and Internet connectivity. This reference guide describes the specifications and capabilities of the
Cisco Unified Communications 560 (UC 560).
Figure 1. Cisco UC 560: FXO Model
Product Part Numbers
The Cisco UC 560 is available in two base versions: an FXO (analog) model and a Basic Rate Interface (BRI)
base model. The FXO model is also available with a built-in T1/E1 interface. With ease of ordering as a focus
area, each has its own product ID. In addition, there is one software licensing product, multiples of which can be
installed to achieve the desired user count. Table 1 lists the part numbers for the Cisco UC 560.
Table 1. Product Part Numbers for the Cisco UC 560
Part Number Description
UC560-FXO-K9 UC 560 system with 4 FXO, 4 FXS, and 2 voice interface card (VIC) expansion slots
UC560-BRI-K9 UC 560 system with 2 BRI, 4 FXS, and 2 VIC expansion slots
UC560-T1E1-K9 UC 560 system with 4 FXO, 4 FXS, 1 T1/E1, and 1 VIC expansion slot
L-UC-PRO-8U= Software license upgrade, authorizing an additional 8 users (e-delivery)
Interfaces and Modules
The Cisco UC 560 has built-in interfaces that offer fixed configurations, reducing complexity. In addition, this
platform offers voice interface card (VIC) slots to support additional Cisco VIC modules. Table 2 lists the built-in
interfaces, and Table 3 lists the modular interfaces supported on the UC 560.
Table 2. Built-In Interfaces Supported on the Cisco UC 560
Interface Description
Music on hold (MoH) port Single 3.5-mm audio port
Onboard Ethernet ports
●
Three 10/100/1000 Ethernet expansion ports
1
●
One 10/100/1000 WAN uplink
1
One of the three expansion ports defaults to a PC/LAN port to enable configuration of the box and/or to connect to a server.
The port can be changed to function as an expansion port.