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© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 5 of 12
License Configuration Description
UC560 (FXO, BRI, or T1E1 model) and 12 x L-UC-PRO-8U= 120 user licenses, 10 supplemental user licenses
UC560 (FXO, BRI, or T1E1 model) and 13 x L-UC-PRO-8U= 128 user licenses, 10 supplemental user licenses
Table 5. Feature Licensing for the Cisco UC 560
Feature Number of Licenses Included
Virtual LANs (VLANs) 15
VPN tunnels
3
20
Remote teleworker sites 20
Users per teleworker site 5
Multisite deployments 5
Table 6. Unified Messaging Licensing for the Cisco UC 560
Configuration Unified Messaging Licenses
Base Voicemail license 125 mailboxes
4
Default voicemail storage per mailbox 12 minutes
Sessions to voicemail and automated attendant 12
Internet Message Access Protocol (IMAP) sessions 20
4
Note: In large deployments, It is very typical to have faxes and common area phones which do not require
voicemail or voicemail boxes hence the number of voicemail boxes do not match the exact phone count.
Basic Call Center Capabilities
The Cisco UC 560 supports basic automatic call distribution (B-ACD) that can help answer outside calls with
greetings and menus and allow callers to select the appropriate departments. B-ACD also provides managed call
queues for calls that are waiting to be answered. Table 7 lists the B-ACD capabilities of the UC 560.
Table 7. Cisco UC 560 B-ACD Capabilities
Feature Number
Hunt groups associated with B-ACD 10
Calls allowed in each call queue 30
Agents (members) for each hunt group 20
Statistics accumulated for all B-ACD groups 168 hours
Hunt groups used with automated attendant 3
3
Includes IP Security (IPsec), Secure Sockets Layer (SSL), or generic routing encapsulation (GRE) tunnels.
4
There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, the
remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with
the server once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.