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Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide
OL-24619-02
Chapter 6 Troubleshooting the System Hardware
Checking Connections and Switches
Step 5 Power up the appliance.
Step 6 If the self-diagnostic programs were completed successfully and you still suspect a problem, see the
“Undetermined Problems” section on page 6-4.
Step 7 Check the system error log to see if an error was recorded by the system.
Checking Connections and Switches
Improperly set switches and controls and loose or improperly connected cables are the most likely source
of problems for the chassis or other external equipment. A quick check of all the switches, controls, and
cable connections can easily solve these problems. (See Figure 1-1 for the location of front panel
controls and indicators. See Figure 1-3 for the location of back panel connectors on the system.)
To check all the connections and switches, follow these steps:
Step 1 Power down the system. Disconnect all the power cables from their electrical outlets.
Step 2 If the system is connected to a power strip (or power distribution unit), turn the power strip off and then
on again.
If the power strip is receiving power go to Step 5.
If the power strip is not receiving power go to Step 3.
Step 3 Plug the power strip into another electrical outlet.
If the power strip is receiving power, the original electrical outlet probably does not function. Use a
different electrical outlet.
If the power strip is not receiving power go to Step 4.
Step 4 Plug a system that you know works into the electrical outlet.
If the system receives power, the power strip is probably not functioning properly. Use another power
strip.
If the system does not receive power, go to Step 5.
Step 5 Reconnect the system to the electrical outlet or power strip.
Make sure that all connections fit tightly together.
Step 6 Power up the system.
If the problem is resolved, the connections were loose. You have fixed the problem.
If the problem is not resolved, call your customer service representative. (See the “Obtaining
Documentation and Submitting a Service Request” section on page xiv.)
Troubleshooting the Ethernet Controller
This section provides troubleshooting information for problems that might occur with the
10/100/1000-Mbps Ethernet controller.
This section contains the following topics: