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Chapter 4 – Troubleshooting
4.1 Error Messages
When there is a problem with the printer, a buzzer sounds, and the error lamp on
the control panel lights and an error message is displayed on the LCD screen.
Some of the most common errors and corrective actions are shown below.
LCD Message Description Corrective actions
Head Err Abnormal head
resistance value
The head has been damaged - contact Citizen’s
service department for a replacement printhead.
Perform a self-test to see where the head is
damage. You can cancel this error by pressing
the STOP key although printing is affected.
OverFlow
S/I Err
HostBusy
T.D.Full
Serial Interface
Problem
Check the details and clear with the Stop key.
You may need to change your cable or
computer settings to match those of the printer.
This generally requires someone with good
technical knowledge of communication systems
Pause Pause key pressed or
pause command
received.
Press the Pause key once again to resume
printing. If the Stop key is pressed, the stored
printing contents will be lost and "on line" will
turn on.
HeadOpen Mechanism head
open
Close the mechanism head.
PaperEnd
PaperErr
M Comand
Paper out or paper
end or a problem with
feeding the media
such as the printer
cannot detect the end
of the media.
Install the paper or check for mis-feed.
Correct the faulty setting of the paper detection
(paper gap, black line, continuous paper).
Correct the faulty parameter for paper (max.
length, continuous paper).
Some settings can be adjusted on the printer
but it is more likely the changes must be made
on the host computer.
RibonOut Ribbon end or
incorrect tension
adjustments
Install the ribbon and check it is winding in the
correct direction.
On a 7201e and 7202e, check for the correct
base ribbon tension adjustment (section 3.7)
In direct-thermal, ensure the ribbon is disabled.
Cut Err
Auto-cutter
abnormality (such as
poor engagement)
Very carefully check and clear a jam in the
autocutter option. If this can't be cleared, turn
off the power and remove foreign matter from
the auto-cutter.
If this recurs, contact Citizen service persons.