Troubleshooting
Getting Started 3–7
Contacting Compaq
If the troubleshooting suggestions earlier in this chapter have not
helped you solve the problem, you may need to contact Compaq.
■
If the notebook is connected to the Internet, visit the Compaq
Web site.
❏
For home, home office, and small business support, type
the following in your Web browser address field:
http://www.compaq.com/consumersupport
This area of the Compaq Web site is available in English
worldwide. Other languages are offered in some regions.
❏ For commercial business support in English only, visit:
http://www.compaq.com/support
■ If the notebook is not connected to the Internet, refer to the
Worldwide Telephone Numbers booklet, included with the
notebook, to contact a support technician or a Compaq
authorized dealer, reseller, or service provider.
Preparing to Call Technical Support
To provide the fastest possible resolution of your problem, have
the following items available when you call:
■ The notebook.
■ Serial number and model description, which are provided on
the serial number label on the underside of the notebook.
■ Purchase date on the invoice.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ Operating system version number and registration number.