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Getting Started 5–17
Help & Support
Keyboard and Scroll Mouse
Symptom Problem Solution
Keyboard commands and
typing are not recognized by
the computer.
Keyboard connector is not
properly connected.
1. On the Windows
desktop, click the Start
button.
2. Click Turn Off
Computer. The Turn Off
Computer dialog box is
displayed.
3. Select Turn Off.
4. After the shutdown is
complete, reconnect the
keyboard to the back of
your computer and
restart your computer.
Program in use has stopped
responding to commands.
Shut down your computer
using the mouse. If your
mouse cannot activate a
shutdown, refer to the
problem below: “Mouse
connector is not properly
plugged into the back of the
computer.”
Keyboard is damaged. Refer to your Limited
Warranty for details.
Cursor will not move using
the arrow keys on the
keypad.
The Num Lock key may
be on.
Press the Num Lock key.
The Num Lock light should
not be on if you want to use
the arrow keys.