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Mouse does not respond to
movement or is too slow.
Mouse connector is not
properly plugged into the
back of the computer.
Shut down your computer
using the keyboard:
1. Press the Ctrl and Esc
keys at the same time (or
press the Windows logo
key) to display the Start
menu.
2. Use the up or down
arrow key to select Turn
Off Computer, and then
press the Enter key.
3. Use the up or down
arrow key to select the
Turn Off option, and
then press the Enter key.
4. After the shutdown is
complete, plug the
mouse connector into the
back of your computer
(or the keyboard) and
restart your computer.
Program in use has stopped
responding to commands.
Shut down your computer
using the keyboard. Refer to
the preceding problem
“Mouse connector is not
properly plugged into the
back of the computer” for
details about shutting down
using the keyboard.
Keyboard and Scroll Mouse (Continued)
Symptom Problem Solution