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Getting Started 5–3
Help & Support
Online Service and Support
For rapid access to accurate solutions, go to
compaq.com/consumersupport. Whether you are a novice or
technical expert, knowledge, information, and assistance are available
when and where you need them.
■ Need access to drivers and product documentation? Find
original product drivers, the latest updates and software fixes,
warranty information, and product documentation.
web14.compaq.com/falco/sp_list.asp
■ Join the Compaq Customer Communities: Where novices to
technical experts collaborate to share knowledge, information,
and assistance. Participate in existing product discussions, review
commonly asked questions, and answer or post new questions to
a community of users.
compaq.com/communities
■ Open an online service event with a Compaq Support
Specialist: Do you have a product warranty issue or need to
contact a technical expert? Contact Compaq online for the fastest
time to a solution. To ensure proper handling of your service
event, please include your:
❏ Product model number
❏ Product serial number
❏ Date of purchase
❏ Detailed description of your issue or question
compaq.com/athome/support/consumeremail.html
How to Access Help
The first step when you need help is to press the Help G button on
your keyboard, giving you access to an integrated help and assistance
tool from Microsoft and Compaq. The Compaq Help & Support
Center provides a wealth of help and assistance, especially when you
need:
■ Answers to questions about your hardware or software